SHENZHAN SOFT
SHENZHAN SOFT
申展呼(hu)叫中心系統(tong)成功在信創服(fu)務(wu)器及信創操作系統(tong)環境下商業應(ying)用
云南某服(fu)(fu)為(wei)運營商下面的服(fu)(fu)務(wu)(wu)公司(si),為(wei)運營商提供客戶服(fu)(fu)務(wu)(wu),項目(mu)要求(qiu)使用國產(chan)化的軟硬(ying)件產(chan)品。需求(qiu)明(ming)確后,我(wo)們組織工程師對(dui)軟硬(ying)件環境進行分析(xi),投入研發,服(fu)(fu)務(wu)(wu)器(qi)采用支(zhi)持信創(chuang)的浪潮(chao)浪潮(chao)服(fu)(fu)務(wu)(wu)器(qi)NF2180M3,CPU為(wei)飛騰FT2000,操作系統(tong)采用華為(wei)的麒(qi)麟操作系統(tong),對(dui)客戶需求(qiu)的各項模塊和功能進行適配,于2025年1月2日,正式商用運行。
申展呼叫(jiao)中心系統支持AI機器人的智能(neng)呼叫(jiao)中心系統,廣泛適用(yong)于客服及電(dian)銷(xiao)。根據客戶需(xu)求,提供定制開發,云南(nan)成功案例超1000個(ge),現在運營坐席數量超30000。
呼叫(jiao)中(zhong)心AI機器(qi)人(ren)系(xi)統在識(shi)別不同口音(yin)(yin)的能力(li)上存在技術(shu)差(cha)異,其效果取決于(yu)底層語音(yin)(yin)識(shi)別(ASR)技術(shu)的成熟(shu)度、訓練(lian)數據的多樣性以及系(xi)統架構設計(ji)。
HJ-E800B-IPX融合系(xi)統(tong)是(shi)E800系(xi)列產(chan)(chan)品中(zhong)容(rong)量(liang)最大(da)、技術最新(xin)的(de)新(xin)一代產(chan)(chan)品,融合了電路、IP、光纖接入(ru)等(deng)技術開發生(sheng)產(chan)(chan)的(de)新(xin)一代數(shu)字程(cheng)控(kong)交換機,支持環路、E&M、載波(bo)等(deng)模擬中(zhong)繼(ji)和No.7、R2(NO.1)、PRI、V5信令(ling)等(deng)協(xie)議(yi)(yi)的(de)數(shu)字中(zhong)繼(ji);支持光接口、E1接口方式(shi)的(de)遠端模塊(kuai)延伸;支持基于H.323協(xie)議(yi)(yi)、SIP協(xie)議(yi)(yi)的(de)VOIP中(zhong)繼(ji),是(shi)用(yong)(yong)戶(hu)改善通訊(xun)條(tiao)件、提高(gao)工(gong)作效率、控(kong)制話費支出、實行(xing)辦公(gong)智能化的(de)理想設備具(ju)有(you)使用(yong)(yong)方便靈活,具(ju)備可靠性高(gao),容(rong)量(liang)大(da)等(deng)新(xin)特點,系(xi)統(tong)廣泛應用(yong)(yong)于商務辦公(gong)、工(gong)廠、政府、醫院(yuan)、酒店(dian)、學校等(deng)企(qi)事業單位。
近(jin)年來,“申(shen)(shen)(shen)展(zhan)(zhan)(zhan)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)信(xin)”根據企業(ye)自身(shen)技(ji)(ji)術(shu)特點及市場(chang)優勢,基于(yu)“加強(qiang)對客戶的(de)(de)(de)(de)個(ge)性化服(fu)務(wu),細化客戶關系(xi)管(guan)理”的(de)(de)(de)(de)服(fu)務(wu)理念,自主研制了(le)面向ICT時代的(de)(de)(de)(de)開(kai)放(fang)式(shi)CTS(computer telecom system)信(xin)息電(dian)話系(xi)統(tong)—飛越系(xi)列,以(yi)滿足國外商(shang)務(wu)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)訊(xun)(xun)的(de)(de)(de)(de)發(fa)展(zhan)(zhan)(zhan)需(xu)求(qiu);該系(xi)統(tong)采(cai)用申(shen)(shen)(shen)展(zhan)(zhan)(zhan)獨有(you)技(ji)(ji)術(shu)—OLIME軟件電(dian)話,使辦(ban)公桌面工具:電(dian)話通(tong)(tong)(tong)(tong)(tong)(tong)(tong)訊(xun)(xun)與計算機數據通(tong)(tong)(tong)(tong)(tong)(tong)(tong)訊(xun)(xun)無縫的(de)(de)(de)(de)融(rong)合在(zai)一體,真正(zheng)(zheng)創(chuang)造了(le)高效(xiao)率辦(ban)公的(de)(de)(de)(de)商(shang)務(wu)環境,被業(ye)內專家稱之為(wei)“推動商(shang)務(wu)辦(ban)公革命(ming)的(de)(de)(de)(de)新(xin)引(yin)擎(qing)”。申(shen)(shen)(shen)展(zhan)(zhan)(zhan)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)信(xin)正(zheng)(zheng)是基于(yu)自身(shen)的(de)(de)(de)(de)核心技(ji)(ji)術(shu)開(kai)發(fa)能力(li)(li)和多年設備(bei)(bei)的(de)(de)(de)(de)市場(chang)應用經驗牢牢抓住(zhu)了(le)市場(chang)契(qi)機,在(zai)新(xin)的(de)(de)(de)(de)領域和市場(chang)中得(de)到了(le)新(xin)的(de)(de)(de)(de)發(fa)展(zhan)(zhan)(zhan)和動力(li)(li)。 “申(shen)(shen)(shen)展(zhan)(zhan)(zhan)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)信(xin)”交換(huan)設備(bei)(bei)將(jiang)逐(zhu)步轉向支持基于(yu)服(fu)務(wu)器的(de)(de)(de)(de)各(ge)種體系(xi)結構和系(xi)統(tong)的(de)(de)(de)(de)增值互聯,這種轉變使得(de)語音交換(huan)產品具有(you)了(le)嶄新(xin)的(de)(de)(de)(de)生(sheng)命(ming)力(li)(li)和市場(chang)潛力(li)(li)。“申(shen)(shen)(shen)展(zhan)(zhan)(zhan)通(tong)(tong)(tong)(tong)(tong)(tong)(tong)信(xin)”期(qi)冀能夠通(tong)(tong)(tong)(tong)(tong)(tong)(tong)過(guo)長期(qi)不懈的(de)(de)(de)(de)努力(li)(li),成為(wei)專業(ye)提供高效(xiao)率的(de)(de)(de)(de)語音通(tong)(tong)(tong)(tong)(tong)(tong)(tong)訊(xun)(xun)設備(bei)(bei)和企業(ye)數據交互設備(bei)(bei)等(deng)商(shang)務(wu)硬件設備(bei)(bei)和軟件服(fu)務(wu)的(de)(de)(de)(de)平臺供應商(shang),努力(li)(li)實現(xian)申(shen)(shen)(shen)展(zhan)(zhan)(zhan)公司(si)為(wei)顧(gu)客持續創(chuang)造“快(kuai)樂工作”價值的(de)(de)(de)(de)企業(ye)愿景!